Offsite Data Backup » Support http://www.offsitedatabackup.com/support Knowledgebase and FAQ Mon, 04 Jan 2010 06:09:16 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 What type of support options do you provide? http://www.offsitedatabackup.com/support/index.php/what-type-of-support-options-do-you-provide http://www.offsitedatabackup.com/support/index.php/what-type-of-support-options-do-you-provide#comments Wed, 30 Dec 2009 01:53:01 +0000 Nelson Lau http://www.offsitedatabackup.com/support/?p=371 Disk failures and other data loss episodes don’t always occur during office hours, and they almost always require repair and recovery operations after hours (to minimize disruption to other users).

Our technicians are available when you need them most – 24 hours a day, 7 days a week, 365 days a year on a paid incident basis.

For ODB Basic users, standard email support is $29.95 per incident, escalated email support is $89.95 per incident and escalated telephone support is $89.95 per incident.

ODB Advanced users can get escalated telephone and email support for $29.95 per incident.

ODB Deluxe users get free escalated incident report.

In all cases, immediate emergency support (max. 1 hour reponse) is $249.95 per incident.

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