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What operating systems does your software support?
Posted: December 29, 2009 (22:58) under FAQ, Installing ODB, Sales Questions

This page contains the comprehensive list operating systems and software we support in the form of backup agents.
This list is was updated on December 29th, 2009 and is applicable as of our release of version 5.5.5.0 of our software.
OSes are tested and agents are added regularly so if you don’t see your software listed, it [...]

Does your system send e-mail alerts?
Posted: December 29, 2009 (22:11) under Sales Questions

Numerous distractions demand IT professionals’ attention. Whether failed routers, nonfunctioning remote connection, new user account, or common break/fix issues arrest your workday, backup operations must still be monitored. Unfortunately, in the heat of putting out fires and attending other crises, it’s easy to overlook backup issues until it’s too late.
Our system sends alerts, whether you [...]

Can your software save multiple versions of the same file?
Posted: December 29, 2009 (18:13) under Sales Questions

The ability to go back and reference several versions of a particular file can prove quite valuable.
With other providers, when backup operations run, files from the previous backup (such as those backed up the night before) are written over. Most organizations back up data daily (at night). With such backup schedules, little time exists to [...]

Do you offer a free trial?
Posted: December 29, 2009 (18:02) under FAQ, Featured Articles, Sales Questions

The best way to determine whether we’re the offsite databackup provider is to sample our wares. Not only should you test the backup software application, our support procedures and reporting tools, but you should conduct a test recovery as well.
We offer a free 14 day trial of our software with 1GB of backup space online. [...]

What type of support options do you provide?
Posted: December 29, 2009 (17:53) under FAQ, Sales Questions

Disk failures and other data loss episodes don’t always occur during office hours, and they almost always require repair and recovery operations after hours (to minimize disruption to other users).
Our technicians are available when you need them most – 24 hours a day, 7 days a week, 365 days a year on a paid incident [...]

How secure is the data transfer over the Internet to your servers?
Posted: December 29, 2009 (17:43) under FAQ, Sales Questions

Security has always been an issue with backups. Organizations have always struggled for a reasonable balance between security and operational efficiency when addressing backup issues.
This remains a concern when selecting an automated offsite backup provider – we’ve got you covered. Our service meets HIPAA and SOX/Accounting security requirements and data is transmitted by-default using 256-bit [...]

How easy is it to restore files and data?
Posted: December 29, 2009 (17:33) under Sales Questions

When hard disks fail, users accidentally delete files, or other systems errors occur, IT professionals need to be able to recover files quickly. We’ve conducted numerous tests of our functions to confirm that recovery is simple, fast and secure.

Our software even allows you to search for a file to be restored.

You can click on any [...]

How easy is it to set up your backup software and back up files and data?
Posted: December 29, 2009 (17:11) under Installing ODB, Sales Questions

Our backup applications are easy to use and practically foolproof. They leverage an easy-to-recognize user interface and you just need to check the boxes for the files and folders that require backing up.

Our Advanced and Deluxe products allow you to easily choose to backup databases, files and more! Mac OS X product screenshots are shown [...]

How’s your reporting?
Posted: December 29, 2009 (16:49) under Sales Questions

A leading benefit of our automated backup services is piece of mind. Knowing critical data is being backed up offsite is more than just a relief. With critical data safely secured, you can move on to addressing other tasks.
Our clients, though, are typically (and rightfully so) a skeptical crowd. So they want, or require, more [...]

What storage plans do you offer to meet my needs?
Posted: December 29, 2009 (16:17) under FAQ, Sales Questions

Our base offering is billed by the gigabyte. $1 per GB transferred in/out of our datacenters and $5 per 5GB block or portion thereof used per month.
We offer volume pricing discounts for those storing over 1TB (1024GB) of data on our systems as well.
If you find that it’s too difficult to budget your backup costs [...]